We're Hiring!

We are currently seeking an Intake Specialist position to join our practice. This is a Full Time W2 position that requires 40 hours 8am-5pm EST M-F. We are currently looking for candidates with an openness to work in a remote setting. Candidates need access to an updated computer, high-speed internet access, a smartphone, and a quiet space to work. The Intake Specialist must reside in Florida, USA. Please do not apply if you do not live in Florida.

We are seeking a dedicated Intake Specialist to support our mental health practice. The ideal candidate will be responsible for scheduling clients promptly, ensuring all necessary paperwork is collected, and facilitating a smooth intake process. A background in mental health scheduling is preferred, along with strong customer service skills and experience answering phones. This role requires availability Monday through Friday to assist with scheduling, respond to phone calls and emails, and maintain regular communication with staff and clients regarding intake matters.







About Restored Purpose Counseling: Here at Restored Purpose Counseling, we believe in creating the best atmosphere for our clients and employees. Our mission is to create an environment that cultivates healing and safety to allow those that are hurting from various issues (eating disorders, trauma & life experiences) to find hope, healing and a life worth living. We work to reconnect individuals with their purpose. Our vision is to create an all-inclusive location(s) that has all the wrap around services needed for those seeking ED treatment and to expand across FL.

Our Values: Restored Purpose Counseling lives by values that guide who we are as a team and how we present to our communities. We hire staff who bring these values to life.

: Building strong, meaningful relationships is a basic need for all of us. We value building relationships within our community and helping our clients do the same. It’s also a hallmark of our business to promote strong, lasting bonds within our team and to work collaboratively both in the office and out in the community.

: We’re committed to providing the best atmosphere for our clients and our team. Our commitment is seen in our beautiful workspace for our employees and a comforting space for our clients.

We offer continuous education and promotion opportunities for all staff members. We believe in promoting from within whenever possible. The company is quickly growing and we are continually adding opportunities for advancement.

: We promote hiring staff of varying backgrounds, beliefs, and specialties to better serve our clients. It’s also important that our office promotes a foundation of diversity, equity, and inclusivity in its culture and practice.

Reports to: Executive Director of Operations




Primary Job Description: The Intake Specialist plays a vital role in ensuring a smooth client intake process by managing scheduling and verifying paperwork with accuracy and efficiency. This position is responsible for scheduling clients in a timely manner, maintaining up-to-date client records, and ensuring all required documentation is complete. Additionally, the Intake Specialist will communicate with clients and staff regarding intake matters. Strong attention to detail, organizational skills, and excellent customer service are essential to support both clients and the administrative team.

Hours: 40 hours a week. Hours are 8am-5pm EST M-F (1 hour lunch)

Compensation: $40,000-$44,000 a year depending on experience

Location: Florida, United States (required)

• Ability to schedule clients with appropriate providers and get set up in the EHR system with all initial paperwork sent.
• Keep open, frequent communication with all members of the RPC team and participate in team meetings
• Maintain and model professional boundaries
• Demonstrate and model a peaceful relationship with food and body for clients
• Other tasks as assigned
• Communicate well with Billing, Operations, Marketing and clinical team.
• Ensure all paperwork is completed and filled out prior to initial sessions with the clinical team.
• Record all inquiries and track referral sources.
• Conduct twice monthly clinical note audits
• Collaborate with Clinical Outreach Director (Marketing Department)
• Assist Marketing Department with metric tracking
• Keep track of and update provider licensure information
• Oversee scheduling and office availability for clinicians
• Maintain and Edit the Client Care Coordinator Handbook
• Assist in the creation of documents as needed
• Manage and create waitlists as needed.
• Communicate with the Revenue Cycle Manager for billing questions, insurance changes, new clients starting and ensuring rates are fully communicated with the client.
• Able to accurately verify and document client’s insurance benefits.
• Excellent phone etiquette and customer service.
• Excellent with time management and multi-task as needed.
• Good computer skills, with proficiency in Microsoft Office Suite and G-suite (i.e., Drive, Docs, Calendar, Sheets etc.). Must also have the ability to learn and utilize the company’s internal technical tools and record keeping software.
• Use sound judgment and critical thinking when speaking with potential new clients.
• Inform staff of new clients and a brief description of client’s concerns immediately.
• Collaborate with treatment teams and clients in an appropriate and effective way
• Call referrals and professionals to continue to build relationships.
• Call Dr offices, other RDs, treatment centers and other professionals that staff might need assistance with getting medical records or information about their services.
• Verify and document client insurance benefits via online portals and direct calls.
• Interpret and apply insurance explanations of benefits accurately.
• Complete and send Benefit Summary Verifications and Shared Cost Estimates.
• Provide Good Faith Estimates for self-pay clients and send Superbills as requested.
• Follow up on outstanding client payments, arrange payment plans, and update payment methods.

• Understanding of scheduling, CRM, and EHR systems
• Strong organizational and communication skills
• Ability to prioritize independently
• Attention to detail
• Ability to think critically and problem solve in challenging and complex situations
• Ability to work in a highly collaborative, multidisciplinary, team oriented environment
• And the ability to create space from work for your own mental, emotional and physical wellbeing.
• Familiarity with community mental health resources
• Highly Organized and self starter.
• Proficiency and fluency in speaking, understanding, reading, and writing English.
• Excellent written and verbal communications skills
• Understanding of eating disorders and mental health concerns.

Qualifications:

• BA/BS, preferably in Communications, Social Sciences, Psychology, or a related field preferred but not required
• 1+ year experience with scheduling multiple providers within a mental health or medical setting required
• Experience with billing preferred
• Strong understanding of HIPAA
• Align with Restored Purpose Counseling mission, vision, and values.
• Must be punctual in reporting to work.
• Be organized and detail oriented.
• Be a team player.
• Be able to work independently on tasks assigned.
• Have strong written and verbal communication skills and strong interpersonal skills.

Ideal candidates will have:

• Availability and interest in working 40 hours per week and available Monday-Friday
• Ideal candidates should have at least one-year of experience in a clinical or outpatient setting working with scheduling.
• Experience working in scheduling with a mental health practice
• 1+ year experience with Simple Practice EHR
• Strong interpersonal, organizational and communication skills
• The ability to work collaboratively with the team and build strong rapport
• A willingness to receive and integrate feedback
• A commitment to learning about and being open to the administrative practices utilized by Restored Purpose
• Friendly, people oriented and excited to be a part of this team!

Send your resume/CV in addition to any previous work/accomplishments pertinent to this position.
Email the above to: careers@myrestoredpurpose.com

Work with a dedicated team of professionals that are here to support you!

• Administrative Team: Client phone calls, Scheduling clients, adding clients to EHR system, gathering insurance information all handled by our admin team.
• Billing team: Handles all billing and insurance.
• Marketing team: Social media, website design, and marketing done for you!